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FAQS-Read Me

  • Payment: You pay, I bake. 100% payment is required up front so that I can source your cute cutters, pretty sprinkles, and over- the top packaging. Your payment reserves your delivery date too! Win win for all of us! 
  • No show= no cookies. cupcakes. Our desserts are best enjoyed fresh! Not responding to our messages/calls/ or emails to gain more information on alternative delivery option will forfeit your order. But take heart- we'll donate to a family in need. Need to reschedule? Please reach out to us as soon as possible? The earlier the better. Small fee will apply for having to redeliver.
  • Dogs/Pets: We love dogs. But to eliminate any potential injuries we ask that you keep your cute furry friends away from the door until delivery has been completed. 
  • Refunds: All cookie/cupcake/lollipop orders are packed with great care to ensure they arrive in perfect condition when they were left my kitchen. Once, they leave my hands however, I can not guarantee their handling by the pickup person nor am I responsible for breakage/weather conditions during transit. We do have a designated travel bag for delivery that is closed until product is delivered to customer. Returns or refunds are not available for sugar cookies. 
  • Pickup: I only do pickup at one location to eliminate any stress. Pickups are done at Murrieta Firefighter Park. Normally at 1pm of the delivery date  unless otherwise noted. If for any reason you are unable to pickup at the time...send me a message.
  • Please be sure you want your cookies, cupcakes, desserts before paying for your order. We do not offer refunds, only in store credit will be given. Credit amount will depend on when the the order has been cancelled prior to your pickup/delivery date. When you book an order, we decline other orders. When you cancel order, it results in lost of income just to accommodate your order. 
  • Delivery: We offer a flat rate fee of $15 dollars unless its a catering order or its beyond the Inland Empire area. Let us deal with the hassle dassle of California rush hour while you kick up your feet and binge watch your Netflix show. 
  • Change Cutoff: Decisions are tough! But we're here to help. Order changes can be made before 1 week of your delivery date. After that all change requests will be under consideration and a small fee will apply. 
  • Inspiration. Thankyou a ton for bringing those inspo pictures. They are just that-inspiring, Your cupcakes/cookies may not be exact replicas- we will try to keep it close.  
  • Covid Care: We know that you can't control when you come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? Just let us know. We still offer contact-less delivery!
  • In a hurry? While I can't accommodate all last minute order, I will make the best effort . Orders placed with a turnaround time of 14 days and under will require a rush fee of $40. In order to avoid the $40 rush fee please book in advance. 
  • Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients cost. I'm trying to provide the best tasting cookies/cupcakes/ lollipops to my customers. This means I cant honor old pricing (because the local grocery store wont honor their old flour prices- darn it). 
  • Product Photography. Say Cheese! We create replicas of customer orders to photograph these sweet looking sweets, If you do not want your custom desserts in the spotlight, nor be tagged on social media please let us know at the time of your order. Secrets are safe with me. 
  • Copycats, Copyrighted images (Disney, Peppa Pig, Star Wars) are protected, and we wont be able to replicate them bake goods but we can make polaroid cookies of the person holding the object! Everything is handmade and may vary in coloring, size, shape. Nothing in life is perfect! 
  • Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also- our sweets may not be true in size! ( which is a bummer, we would frankly love to eat an 8.5x11 inch dessert.
  • Eenie Meenie Order Minimums. We require a minimum order of 1 dozen (Unless we said otherwise). Need fewer? Stay tuned for a pop up shop announced on our  Facebook/Instagram pages.
  • Its all yours now. Once delivery has been done, what happens to your cookies/cupcakes is on you! Keep your desserts cool, and safe! Heat and direct sunlight is buttercream enemy. Lets not make buttercream cry on your special day! 
  • If for whatever reason you are not satisfied PLEASE message us first about it. We prefer that you refrain from going to any social media pages; personal and local community groups with your complaint. Give us the opportunity to make things right.  
  • Pay means Yay, Once you've submitted (awesome) payment for your (awesome) order because your awesome, you're accepting the above terms. Which is awesome because my desserts are awesome.  
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Brittany & Kameron McKnight 

mcovenhomebakery@gmail,com 

(760)362-2157. (630)473-5259 

Located: Murrieta, Ca 92563

Serve: Inland Empire Area- We deliver! 

CFO Permit# PR0079329

Follow us on Facebook and Instagram for updates on when we release holiday treats. 

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